Microsoft Game Studios vice president Phil Spencer said that Microsoft could have done a better job handling information regarding the Xbox One last summer, following the console's reveal.
The Xbox One announcement last May was surrounded by confusion regarding the console's always-online requirements and used game policy. Microsoft later reversed the daily online check-in and used game restriction policies in June, in response to consumer criticism. At a presentation at SXSW in Austin, Texas yesterday, Spencer said Microsoft didn't effectively convey its message to consumers.
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